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Why does the lead pull back

This phenomenon occurs when the lead is shortened and the Chuck no longer takes. When the lead is still long and it is withdrawn even in the state that it hangs to the chuck, it is possible to become ...

https://www.tombow.com/en/faq/36s/

What to do when stained by oil-based marking pens [Namae Senka, Mono Twin]

In the case of skin It eliminated slowly. Please wash with soap immediately. It may not eliminate immediately, but it becomes easy to wash repeatedly, and to eliminate by bathing, etc. In the case...

https://www.tombow.com/en/faq/40m/

What to do when stained by water-based marking pens [Play color 2, AB-T]

In the case of skin It will be eliminated slowly. Please wash with soap immediately. It may not eliminated immediately, but it becomes easy to wash repeatedly, and to eliminated by bathing, etc. I...

https://www.tombow.com/en/faq/41m/

How to use marking pens to the very end

What is decisive to say is that the cap must be. If the air tight is neglected, it becomes dry up, and it is not able to write. The marking pen, even when writing a letter, if you remove the cap will ...

https://www.tombow.com/en/faq/43m/

What makes the writing line fade

Dying ink can be decomposed by ultraviolet rays. The decomposition rate gets higher when the ink is exposed to direct sunlight. The red color is faster in decomposition. In addition, even though pigm...

https://www.tombow.com/en/faq/44m/

How to handle the stuck tape

Please do not cut the correction tape by scissors when the tape cannot be taken out, for the fear thst the product might be broken....

https://www.tombow.com/en/faq/52c/

How to handle glue stick caps

The basic mechanism of glue is that it gets hard once touched the air, so please note that glue itself will get hardened if you do not put on the cap. The solid glue with less moisture is especially e...

https://www.tombow.com/en/faq/59g/

What is the time limitation of glue sticks

Glue sticks can be used without problem for about 4 years before opening. After opening, close the cap tightly. Please be aware that it may become dry and unusable if the cap is not used or loosened....

https://www.tombow.com/en/faq/61g/

Why doesn’t the glue stick properly

There can be several reasons why glue does not stick proerly: 1. The application amount is too little. 2. The coated surface became too dry after a while. 3. The liquid glue is too dry. 4. The glu...

https://www.tombow.com/en/faq/66g/

Why does receipt get blackened after gluing (Shiwa nashi PiT)

The heat-sensitive dye (leuco dye) used in the receipt is considered to have reacted black with the solvent. Wrinkle-free PiT might cause discoloration in thermal paper such as receipt and fax paper. ...

https://www.tombow.com/en/faq/67g/

Why no ink coming out at first

The following might be reasons why ink does not come out at first: 1. There is no more ink. 2. The pen lead becomes dry. 1. For Kei Coat, ink refills is sold separately. Please refill marking pens ...

https://www.tombow.com/en/faq/73m/

What is the difference between “stick type” and “low-sticky type”

Glue tapes have two types: the normal "stick type" and the "low-sticky type" which can be peeled off after sticking. The stick type cannot be peeled off once pasted. Since there is no need to dry like...

https://www.tombow.com/en/faq/82g/

When using glue sticks on shoji (paper sliding doors)

Please do not use glue sticks for shoji (paper sliding doors) because it becomes difficult to peel off later. Please use special starch glue for Shoji....

https://www.tombow.com/en/faq/84g/