What is the replacement cartridge list

 ...

https://www.tombow.com/en/faq/13g/

How to refill the cartridge

 ...

https://www.tombow.com/en/faq/15g/

Why does the part written by colored pencils get whitened

The lead material of colored pencils contains a lot of wax. As the wax part gets pushed out to the surface, the tiny grains from the surface makes the written parts white. It is natural for wax to go ...

https://www.tombow.com/en/faq/19p/

How to use the refill ink Kei Coat charger

■ How many time it can refill? One bottle of Kei Coat charger can refill around 10 times. However, considering the life of the marking pens allow them to be refiled 5 times while purchasing pens. ...

https://www.tombow.com/en/faq/20m/

What to do when the ink does not come out

■ Is there any ink left? The amount of ink can be seen from outside of the lead, but it may be difficult to see if the lead is made of metal. ■ Ink Life Ballpoint pens have a lifetime of four to ...

https://www.tombow.com/en/faq/21b/

Why no ink coming out at first

For ballpoint pens, ink on the surface of the ball at the tip of the ball is transferred to the paper and written. If it is not used for a while, the ink dries and it is difficult to rotate the mass, ...

https://www.tombow.com/en/faq/24b/

Why does the writing line become multiple

The gap between the ball and the holder of the nib is created uniformly. When the holder is deformed by dropping or beating, and only a part narrows, ink does not get on the surface of the ball and is...

https://www.tombow.com/en/faq/25b/

How much to pull out the lead

Pulling out too much lead is not recommended, because the lead becomes easy to break. ...

https://www.tombow.com/en/faq/30s/

What direction to knock out the lead

If you knock the mechanical pencil upwards, the lead will come out, but you will not be able to use the tip. The spare lead placed in the barrel uses the refilling mechanism by gravity, so the tip doe...

https://www.tombow.com/en/faq/32s/

How long is the durability of mechanical pencils

The durability of the chuck is almost the same as that made of plastic and metal, and it is possible to knock more than 100,000 times. 0.6 mm is pushed out per knock, it becomes possible to use more t...

https://www.tombow.com/en/faq/33s/

Why is there no pin attached to mechanical pencils

Lead often got broken in the past because for its firmness, that was why a cleaner pin was attached to remove the leftover of the lead in the barrel. At present, the firmness of the lead has been impr...

https://www.tombow.com/en/faq/35s/

Why does the lead pull back

This phenomenon occurs when the lead is shortened and the Chuck no longer takes. When the lead is still long and it is withdrawn even in the state that it hangs to the chuck, it is possible to become ...

https://www.tombow.com/en/faq/36s/

What to do when stained by water-based marking pens [Play color 2, AB-T]

In the case of skin It will be eliminated slowly. Please wash with soap immediately. It may not eliminated immediately, but it becomes easy to wash repeatedly, and to eliminated by bathing, etc. I...

https://www.tombow.com/en/faq/41m/

Why is the tape cut

It does not cut when using it normally. Please note that the tape may be cut off from the transfer head or when the winding button is made strong....

https://www.tombow.com/en/faq/45c/

How to use correction tape on curves

In principle, it is made assuming a straight use. If you use a thin object with a tape width, you can draw some curves, but be careful. It is not advisable to use such a way that the tape can drop or ...

https://www.tombow.com/en/faq/50c/

How to handle the stuck tape

Please do not cut the correction tape by scissors when the tape cannot be taken out, for the fear thst the product might be broken....

https://www.tombow.com/en/faq/52c/

What materials are not suitable with correction tapes

Correction tapes cannot be used for gum tapes, color copy papers and printing materials of leaser printers with uneven surface. ...

https://www.tombow.com/en/faq/54c/

What are the precautions for using rubber erasers

When the rubber eraser surface is exposed to the sun, it becomes stiff. This occurs because the raw rubber of the eraser raw material reacts to ultraviolet light and has a hard nature. Please be caref...

https://www.tombow.com/en/faq/57e/

What are the precautions for using plastic erasers

The plastic eraser does not have much influence even if it hits the day. However, since the plasticizer contained in the material has the property of melting when it touches the plastic, please keep i...

https://www.tombow.com/en/faq/58e/

How to handle glue stick caps

The basic mechanism of glue is that it gets hard once touched the air, so please note that glue itself will get hardened if you do not put on the cap. The solid glue with less moisture is especially e...

https://www.tombow.com/en/faq/59g/

What is the time limitation of glue sticks

Glue sticks can be used without problem for about 4 years before opening. After opening, close the cap tightly. Please be aware that it may become dry and unusable if the cap is not used or loosened....

https://www.tombow.com/en/faq/61g/

What is the difference between PiT High Power and Disappearing Color PiT

Both PiT High Power and Disappearing Color PiT use the same type of glue, but Disappearing Color PiT contains coloring agent. The two types of glue sticks have different appearance, but their performa...

https://www.tombow.com/en/faq/65g/

Why doesn’t the glue stick properly

There can be several reasons why glue does not stick proerly: 1. The application amount is too little. 2. The coated surface became too dry after a while. 3. The liquid glue is too dry. 4. The glu...

https://www.tombow.com/en/faq/66g/

Why does receipt get blackened after gluing (Shiwa nashi PiT)

The heat-sensitive dye (leuco dye) used in the receipt is considered to have reacted black with the solvent. Wrinkle-free PiT might cause discoloration in thermal paper such as receipt and fax paper. ...

https://www.tombow.com/en/faq/67g/

Why the cap is hard to open

If the cap sticks with glue and cannot be opened, please put the cap part in 80°C water for 10 minutes....

https://www.tombow.com/en/faq/68g/

Why do glue lumps grow on the surface

Glue may be broken if pressed hard. Please paint with moderate power. In addition, please put on the glue from up to down....

https://www.tombow.com/en/faq/69g/

How to clean the glue head

Take the dirty glue from the edge of the glue head and straighten it up. Pull it straightforward off when removing....

https://www.tombow.com/en/faq/70g/

Why the cap is hard to open

The cap is made of plastic and has the property of extending over time, so it is made a little bit hard at the beginning. It will be less harder after being used for several times....

https://www.tombow.com/en/faq/72m/

Why no ink coming out at first

The following might be reasons why ink does not come out at first: 1. There is no more ink. 2. The pen lead becomes dry. 1. For Kei Coat, ink refills is sold separately. Please refill marking pens ...

https://www.tombow.com/en/faq/73m/

What are the precautions for using glue tapes

To prevent weakening of the adhesive strength, please wipe off dirt, moisture, and oil of the pasted part before using glue tapes....

https://www.tombow.com/en/faq/75g/

How to handle tape glue caps

Please put back the cap or the head cover after using glue tapes to prevent sticking to dust and other things....

https://www.tombow.com/en/faq/77g/

How to cut the tape well

After finishing pulling, pull up glue tapes diagonally in the same direction....

https://www.tombow.com/en/faq/79g/