Privacy Policy

Tombow Pencil Co., Ltd. (hereinafter referred to as the Company) shall endeavor to handle appropriately and protect its customers’ personally identifiable information (such as name, e-mail address, address, date of birth, and telephone number; hereinafter referred to as personal information).

Purpose of use of personal information

When acquiring its customers’ personal information, the Company shall inform them of the purpose of its use and handle it exclusively for the specified purpose of use.

Provision of personal information to third parties

The Company shall endeavor to maintain security to prevent unauthorized access to and leakage of its customers’ personal information. Their personal information shall not be provided or disclosed to third parties without their consent.
However, such information may be provided to third parties when the Company outsources its operations to contractors to provide services to its customers (e.g., shipping prizes and contacting via e-mail). Personal information in personally non-identifiable data (e.g., anonymous statistical) may be provided to the extent necessary for the operation.
Personal information may also be disclosed to a third party when required by laws and regulations or requested by public institutions such as courts and police for public interest.

Disclosure, modification, suspension of use, and deletion of personal information

The Company shall understand that each individual has the right to request disclosure, modification, suspension of use, and deletion of his or her personal information, and respond promptly when such requests are made. In such cases, the Company shall respond to the request after confirming the identity of the data provider.

Management of personal information

The Company shall maintain the accuracy of personal information and manage it safely. Appropriate information security measures against unauthorized access and computer viruses are taken to prevent loss, destruction, falsification, and leakage of personal information.

Change of personal information

The Company shall endeavor to handle customers’ personal information appropriately and review and improve this policy as appropriate. Accordingly, this policy may be changed without prior notice to customers.